You never know where opportunity will strike — sometimes it’s on a job site, sometimes in a meeting… and sometimes on a treadmill.

That’s where ATCO technician Steve Verge found himself when a casual conversation at his local gym led to a brand-new client relationship. While working out, Steve struck up a conversation with the person next to him, who mentioned ongoing issues with his company’s HVAC system. When Steve said he worked in HVAC as a union fitter, the man — who turned out to be with Bradford & Bigelow, a major printing and binding company — asked if he could help.

Steve didn’t hesitate. He connected the potential client with Russ Stiles and Terry O’Brien from the ATCO leadership team, who quickly followed up. Their responsiveness and expertise led to a temporary chiller rental and full chiller replacement, with more work expected as the relationship continues to grow.

Steve’s responsiveness hasn’t gone unnoticed by other clients, either. One customer shared, “He works hard, I trust him, our new time logging system has taken a lot of burden off the customer, and he’s gotten the city out of a lot of issues.”

To recognize his initiative and professionalism, Steve received a bonus and recognition at ATCO’s recent technician meeting.

“Steve’s story is a great reminder that every interaction is a chance to represent who we are,” said ATCO President Jeff Groth. “You never know who you’ll meet — but if you lead with integrity and a willingness to help, good things follow.”