My wife and I are excited to be moving to the North Shore of Massachusetts soon! The role of president of ATCO building with our team on the strong legacy that Russ has built since 1984 (?) felt like the right move for my career at the right time. I had been with Trane for 18 years in ever escalating roles and levels of responsibility. I started in service which is still a burning passion of mine. I love working with our techs who have more touches with the customers than anyone in our business! I have learned so much from my field force and leader teams over the last 20 years. Everyone wants to get great service. We all know what it looks like when we get it and when we don’t. Service takes a focus on the customer, great listening skills, a commitment to get the job done, and the skills to execute. Empathy for what the customer is experiencing is likely the most critical trait of great service teams. Above all that, communication across our teams internally and externally is hard and super exciting when it all comes together! That is where my passion has always been. After leading service for Trane in Wisconsin, I added sales responsibility for complex sales (energy), controls, contracting, equipment, and service. My territory of responsibility expanded for construction to cover all of the upper Midwest then I moved to Michigan to become the West Michigan General Manager. For the last year and a half, I was the leader of Sustainable Systems Sales for North America. That means I was partnered with product management on the electrification of heat for Trane. I built a team to support the account managers as they started talking mBh versus BTUs and the new products. The largest transition has been around large scale CentraVac chillers transitioning to heat pumps from cooling only machines. That role was fun but was removed from the customer more than I like. This role seemed like the perfect opportunity to get back in touch with customers to build trust and partnerships in new ways in a new market. It has been exactly that so far!
We are excited to continue our new adventure as a family and stack wins together with our team in Newburyport. For fun, we love exploring fun areas, biking, boating, and spending time at the beach.
