
Cumulative NPS Score


Cumulative NPS Score


Cumulative NPS Score


Cumulative NPS Score

“You guys showed up in force to tackle my emergency. The guys who did the work were pros at what they do. The fact that my problem was handled so quickly, and a proposal was presented in just a few days for the replacement of my sewer system, made me realize that JGP will be the plumbing company. We use moving forward.”
— Department of General Services
“We are very pleased with the professionalism and knowledge of all techs from ACI that’s worked on our campus!!”
— Morgan State University
"Brandon Mullins and his team have picked up right where our other vendors left off that couldn't get the job done. The team supporting us at IMDC have been great. They respond quickly and have supported us on all projects to ensure our data centers are properly taken care of and operational."
— Iron Mountain
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We’re growing our team. Please join us in welcoming our newest hires!
We’re excited to recognize the hard work and dedication of our team members who’ve recently been promoted.
Bryan E. Barry, Plumber Superintendent
Joe Echino, President
Jonas M. Spangler, Vice President – Projects
Kelly M. Taylor, Vice President – Service Operations
Tim Kirlin, Regional VP – Exigent Mechanicals
Rick J. Wheeler, Sales Engineer
Phuong X. Ngo, Field Tech Services Manager
Kyle E. Biemiller, Electrician Journeyman
Charles B. Vaughn, Plumber DJ4
Scott K. Long, Project Manager
We’re excited to honor our team members celebrating milestones and thank them for helping shape our journey!

Time’s up
Cumulative NPS (Net Promoter Score) reflects overall customer loyalty and satisfaction over time, using a 0–100 scale. It combines all survey responses across a selected period—such as monthly—to show long-term performance trends rather than a single snapshot.
A higher cumulative score means we’re consistently earning strong feedback from customers across multiple interactions, not just isolated surveys. This broader view helps identify lasting patterns in customer experience and highlights where our relationships are strengthening—or where more attention is needed.
General Industry Ranges
Excellent: 80–100
Good: 65–79
Average: 50–64
Needs Improvement: Below 50
Team,
Three years ago, we set out to build a mechanical services group that brings together diverse trade skills, geographies, customer specialties, and best practices. A group united by a shared focus on exceptional customer service, safety, quality—and above all, mutual respect and teamwork.
We’ve made great strides in building Exigent through the strength of our operating companies, each supported by a common platform designed to enable growth and development. Our Presidents continue to play a key role in shaping the Group’s direction, and during our recent meeting, we reaffirmed our commitment to delivering integrated mechanical solutions for our customers.
One powerful idea that emerged from that Presidents Meeting was the creation of a newsletter—an opportunity to strengthen connection and insight across Exigent. This will give team members across our companies a window into who their colleagues are, what each opco is working on, and the pride-worthy moments that define who we are as a Group. It’s also a chance to deepen our shared culture, promote team spirit, and support cross-selling, best practice sharing, and professional development.
This quarterly newsletter will focus on those stories and insights. My separate monthly updates will continue to cover sales and financial performance.
At Exigent, continuous improvement is not just an aspiration—it’s how we build the best group in mechanical services. I’m excited about how this newsletter will help foster understanding, pride, and a strong sense of belonging across our team.
After all, YOU ARE EXIGENT.
As always, I appreciate you.
Peter