
Cumulative NPS Score


Cumulative NPS Score


Cumulative NPS Score


Cumulative NPS Score

“This is great news, and so far, way smoother than what we are going through with DC. If this is what we will expect from [GFS], we will definitely want to transition DC over to you.”
— Republic National Distributing Company
“I just wanted to take a minute to say thank you. I appreciate everything you all do for our building. Jesse [Brown] (and many others at EASI) is a true gem.”
— Wicomico County Government
"TSI always does a great job for us!"
— Lincoln Property Company Commercial Service
All Rights Reserved. © 2025 Exigent. Site by Epstein Creative Group.
We’re growing our team. Please join us in welcoming our newest hires!
We’re excited to recognize the hard work and dedication of our team members who’ve recently been promoted.
Raybel D. Compres, Project Manager
Oliver W. Jeffrey, Superintendent
Nicole Parvis, Service Coordinator
Shiann L. Santini-Suite, Projects Administrator
Donna Walter-Ottey, Sales Administrator
Jacklyn Wolfe, Sr Service Coordinator
Anthony J. Bedard, Sales Engineer
Travis A. Cummans, Safety Director
Evan M. Popp, Electrician Apprentice 1
Carlos D. Portillo, Steamfitter Journeyman
Joseph N. Fouraker, Projects Administrator
We’re excited to honor our team members celebrating milestones and thank them for helping shape our journey!

Time’s up
Cumulative NPS (Net Promoter Score) reflects overall customer loyalty and satisfaction over time, using a 0–100 scale. It combines all survey responses across a selected period—such as monthly—to show long-term performance trends rather than a single snapshot.
A higher cumulative score means we’re consistently earning strong feedback from customers across multiple interactions, not just isolated surveys. This broader view helps identify lasting patterns in customer experience and highlights where our relationships are strengthening—or where more attention is needed.
General Industry Ranges
Excellent: 80–100
Good: 65–79
Average: 50–64
Needs Improvement: Below 50
Team,
This quarter’s newsletter is full of reminders that Exigent isn’t just a name—it’s a network of people showing up with urgency, expertise, and pride in their craft.
At the heart of everything we do is our commitment to being an Integrated Mechanical Solutions provider. That’s not just a marketing line—it’s a reflection of the teamwork, respect, and technical excellence we see across this platform every day. And this quarter, you’ll see exactly what that looks like in action.
The ACI team delivered an emergency cooling solution for a major university in just five days. From welders and apprentices to PMs and drivers, 29 team members worked around the clock to restore chilled water during a record heat wave. That’s the power of mobilizing our platform when it matters most.
ATCO continues to lead with service excellence—highlighted in this issue with a technician spotlight showing what it means to represent the Exigent name on the front lines.
EASI isn’t just delivering controls projects—they’re expanding into Florida, bringing their proactive maintenance expertise to new markets and proving that our values scale across state lines.
We’ve welcomed the 2nd Leadership Cohort—a group of up-and-coming leaders from across OpCo’s who are learning from each other, building cross-regional bonds, and strengthening our future.
In each of these stories, you’ll see our values at work: Customer First. Safety. Quality Work—No Shortcuts. Respect. Teamwork.
The last two are what tie us together. Respect is about showing up with humility, listening well, and building trust—inside and outside the company. Teamwork is what turns a job into a calling. And when you combine those values with technical talent and a shared purpose, you get something bigger than any one job site or service call. You get Exigent.
Thanks to each of you—whether you’re out in the field, managing projects, leading teams, or making the back office run. You’re the reason this platform works.
Let’s keep building.
– Peter
We’re growing our team. Please join us in welcoming our newest hires!